Contact
Best way to reach us:
[email protected]Typical response time: 24-48 hours
Support
Need help with reports, credits, or your account? Email us and include your account email so we can help faster.
Frequently Asked Support Questions
How do I analyze my first floor plan?▼
Sign in, upload a floor plan image (PNG, JPG, or PDF), and run analysis. Most reports are ready in under a minute.
How do credits work?▼
Each analysis consumes one credit. New accounts get one free analysis. Purchased credits do not expire.
Can I request a refund?▼
Yes. Contact support within 7 days of purchase and include your account email plus purchase details.
How long are reports stored?▼
Reports stay in your account until you delete them. Uploaded source images are deleted within 24 hours.
How quickly do you respond?▼
Typical support response time is 24-48 hours.