Privacy Policy

1. Scope of This Policy

FloorPlanMind is operated by Floges Software Solutions (P) LTD, India, which is responsible for the handling of personal information described in this Privacy Policy.

This Privacy Policy explains how FloorPlanMind collects, uses, stores, and shares personal information when you use the website, create an account, upload floor plans, contact support, or purchase credits.

If you do not agree with this policy, do not use the service.

2. Information We Collect

• • Account data such as your email address, name, and login information
• • Uploaded floor plan images and generated reports
• • Usage, device, and log data used for reliability, fraud prevention, and security
• • Transaction and billing records made available by Polar or other payment providers
• • Support messages and other communications you send us

3. How We Use Information

• • Create and manage your account
• • Deliver floor plan analysis, reports, and credit balances
• • Process payments and provide receipts through Polar
• • Operate, secure, debug, and improve the service
• • Respond to support requests and product issues
• • Prevent abuse, fraud, and unauthorized access

4. How We Share Information

We do not sell personal data.

We share information only with service providers and parties needed to operate the product, complete transactions, comply with law, or protect the service.

• • Polar for payment processing and transaction records
• • AI, hosting, storage, and infrastructure providers
• • Security, logging, and customer support tools when needed
• • Legal authorities or counterparties when required by law or to protect rights and safety

5. Retention of Floor Plans and Other Data

Uploaded floor plan images are processed for analysis and removed from our servers within 24 hours.

Generated reports remain in your account until you delete them or your account is removed.

We may retain account, transaction, and security records for as long as reasonably necessary to operate the service, resolve disputes, and satisfy legal obligations.

6. Cookies and Similar Technologies

We use essential cookies and similar technologies for authentication, session management, security, and basic site operation. Limited analytics tooling may also be used to understand product performance.

7. Security

We use technical and organizational safeguards to protect data in transit and at rest.

No system is completely risk-free, but we continuously improve controls.

8. International Transfers

Your information may be processed in countries where we or our service providers operate, including the United States.

9. Your Rights and Choices

• • Access and update account information
• • Request account deletion
• • Request data export where applicable
• • Contact us regarding privacy or data handling concerns

10. Children's Privacy

FloorPlanMind is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

11. Policy Updates

We may update this policy periodically. Material changes will be reflected on this page with an updated date.

12. Contact

Privacy questions and deletion requests: [email protected]