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Refund Policy

Last updated: March 11, 2026

Summary: FloorPlanMind sells one-time credit packs, not subscriptions. Refund requests for unused credits or billing errors should be submitted within 7 days of purchase to [email protected].

1. Scope

FloorPlanMind is operated by Floges Software Solutions (P) LTD, India.

This Refund Policy explains how refund requests are handled for FloorPlanMind credit purchases.

FloorPlanMind currently sells one-time credit packs. We do not currently offer recurring subscriptions, so there is no subscription cancellation process at this time.

2. Credit Purchases

New accounts may receive one free analysis. Additional analyses require prepaid credits purchased through Polar, which acts as merchant of record for checkout transactions.

Purchased credits are added to your account after payment confirmation and do not expire.

  • • Credits are non-transferable
  • • Credits have no cash value
  • • Credits can be used only within the purchasing account

3. Refund Eligibility

Refund requests may be eligible for review in the following situations:

  • • Unused credits requested within 7 days of purchase
  • • Duplicate charges
  • • Technical failures that prevented report delivery
  • • Charges made in error

4. Non-Refundable Cases

The following are generally not refundable, except where required by law:

  • • Credits already consumed on successfully delivered reports
  • • Requests submitted more than 7 days after purchase
  • • Dissatisfaction based solely on a property outcome or purchase decision
  • • Issues caused by unreadable, incomplete, or incorrect uploads where the report was still successfully delivered

5. Technical Issues

If a report could not be delivered because of a technical issue, corrupted processing, or a clear billing error, we may issue replacement credits or a refund after review.

If the upload is not usable and the system does not generate a valid report, contact support so we can investigate the charge.

6. How to Request a Refund

To request a refund, email [email protected] within 7 days of purchase and include:

  • • Your account email address
  • • Purchase date and amount
  • • A short description of the issue
  • • Any relevant screenshots or billing details

7. Review Process

We review refund requests case by case and may request additional details to verify the charge or issue.

If approved, the refund is processed back to the original payment method through Polar. Timing for the funds to appear depends on your bank or card issuer.